Delivery Made Easy
Shipping policy
Your order
Will be manufactured and deliveries are sent out accordingly. We give all our customer’s an estimated lead time of 2-3 working days (UK Mainland only). We will contact you 24-48 hours prior to delivery to confirm the delivery.
Once the delivery date is confirmed with you, you must ensure someone is present at home to accept the delivery. A re-delivery charge of £60.00 will apply if you do not comply with an accepted delivery date.
*Do not dispose of your old bed and mattress (If any) till you receive your order.
Assembly
The Assembly charge for your bed is £75. This option is available during the checkout process.
Delivery Areas
We currently offer to the United Kingdom mainland only. If you have any questions regards to your delivery area please contact 07803233537 or email info@aqbeds.co.uk
Delay Your Delivery
If you wish to delay your delivery after our estimated delivery time, please ensure to leave your desired date as a delivery note at checkout or contact us after you have placed your order. We will contact you 12-24hours prior to delivery to confirm the delivery. There will be no extra charge for this option.
Defects with Delivery
Should your purchase be damaged during transit please contact us within 2 days of delivery at 07803233537 with pictures and your order number so we can rectify the situation by sending out replacement parts. There will be no further charges for sending out replacements and this does not affect your warranty.
On bespoke orders, beds are made to order we are unable to provide refunds on this basis.