Refunds & Returns Policy

This policy applies to customers in Ireland and the United Kingdom.

We want you to be fully satisfied with your purchase. If you are not, we are happy to help with returns, exchanges, or replacements under the terms below.

1. Returns Window

You may request a return, exchange, or refund within 28 days from the date your order is delivered.
After 28 days, we are unable to offer refunds or exchanges.

2. Eligible Products

We accept returns for both defective and non-defective products, provided they are:

• New or slightly used

• In reasonable condition and suitable for resale

3. Defective or Faulty Products

We offer free replacement parts or product exchanges if your item has a manufacturing defect, including:

• Structural faults

• Excessive noise

• Damage not caused by customer use

If the fault is confirmed, there is no cost to you for the replacement.

4. Customer-Caused Damage

If damage is caused by misuse, mishandling, or incorrect assembly, we may still be able to help — however:

• Repair, replacement, or part charges may apply

• A refund may not be issued for customer-caused damage

5. Refunds (Within 28 Days)

If you request a refund within the 28-day window:

• Delivery and collection charges are non-refundable

• These costs will be deducted from your refund

Once the returned product is received and inspected, your refund will be processed within 10 days.

6. Exchanges

We accept exchanges for both defective and non-defective items within 28 days, subject to product availability.

7. How to Return an Item

Returns can be made by:

• In-store

• At a drop-off location

• By mail

Customers are responsible for:

• Arranging and paying for return shipping

• Providing the return label

We do not charge any restocking fees.